Bookings
Upon arriving at the airport, where should I meet with my driver?
Your driver will await your arrival in the arrival hall, holding a 'meet & greet' sign with your name clearly displayed.
Are there additional charges or fees associated with the booking?
We make an effort to provide transparent information about all charges associated with our services. Please take note of the following fees, which are outlined on our website(s):
Is there a fee for canceling my booking?
Cancellations must be initiated by you through our website, and refund eligibility is determined by the timing of the cancellation as outlined below:
What is the processing time for a refund?
If the operator cannot fulfill your booking, a refund will be processed automatically. Refunds are initiated on the day the job is canceled, but it may take 3 to 5 working days for the refund to reflect in your bank account. For international bank accounts, the refund process may take up to 10 working days.
How to make a booking?
We specialize in pre-booked minicab, minibus, and coach hire services, focusing on mid to long-distance journeys. Our real time quotation and booking system ensure transparent pricing—what you see is what you pay. Booking is convenient with our online payment facility, accepting Visa, MasterCard, AMEX, or PayPal. Cash payments for bookings under £50 are also accepted. For optimal availability, we recommend booking at least 4 hours in advance, but you can make a reservation on our website with as little as one hour's notice
Which types of vehicles are available for booking in different classes?
We offer a diverse range of vehicle classes to cater to your specific travel requirements. From standard saloons to executive Mercedes E-class and chauffeur-driven Bentleys, our services are designed to meet varying preferences. Here's an overview of what you can expect from each class:
We treat card fraud with the utmost seriousness and take extensive measures to prevent such incidents.
In addition to standard precautions, we go above and beyond compared to others. We maintain a close working relationship with the National Crime Agency. In cases where an attempt at card fraud is made through our website, we initiate the process of building a comprehensive case file for law enforcement. This includes collecting detailed information such as your location and IP address. Although we do not inform you of these actions, we proceed with confirming your booking and executing it as usual—with one notable exception..
In the event that your driver is running behind schedule, what follows?
Unexpected events may lead to delays in your driver's schedule, such as an overrun of their previous trip or traffic congestion, circumstances beyond their control..
If there's a mistake in my booking, what steps should I take to correct it?
While we acknowledge that errors can occur during the booking process, if such a situation arises, please contact our customer service team at 0333 339 0785. In peak periods, it might take longer to connect with us. In such cases, we recommend creating a Support Helpdesk ticket, and we will address your inquiry at our earliest convenience.
Why does my booking not appear in my account?
There are a couple of reasons why your booking may not be showing on your account. The first reason might be that you have created an account with a different email address. If your account has a different email to your booking then the booking will not show. Please follow this link on how to add bookings on to your account: Add Bookings to my Account.