Knowledge Base
Customer Support
Booking
What constitutes a Priority Account, and what steps should I take to obtain one?
Is it possible for me to establish a credit account?
Will I incur charges in the event of a flight delay?
Is it possible for me to reserve a vehicle with a child seat?
What is the process for canceling my booking?
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Guide
How does the “TaxiCode Direct” Website works.
Can’t find your answer!


Business Customer
Can I have an account in credit:
Benefits of having business account with (TaxiCode Direct).
What is a Priority Account and how to get one?


Account and Payment
How can I obtain a copy of my invoice or VAT receipt?
If my journey was not fulfilled or the driver did not show up, how can I request a refund?
How do I make a payment for my trip:
Marketing Emails
How Do I Delete My Account?
I would like to update the email address associated with my account.
I've secured my booking with a deposit, but I need to update the card information to settle the remaining balance.


Passenger Safety
As a solo female passenger, what measures ensure the safety of your drivers?
What types of examinations and verifications do your drivers and operators undergo?


Trips and Fair Review
What happened If I forget belongings in the vehicle?
How to provide a detailed review about your trip
How to register a complaint!
I can’t find my designated driver!
My driver's vehicle was in poor condition


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API Partner - Terms and Conditions