Is there a fee for canceling my booking?

Cancellations must be initiated by you through our website, and refund eligibility is determined by the timing of the cancellation as outlined below:

1. If the cancellation occurs more than 30 days before the scheduled date of the first confirmed service in your booking, you are entitled to a refund equal to 55% of the booking value.
2. Cancellations made between 11 and 30 days before the scheduled date of the first confirmed service result in a refund equivalent to 25% of the booking value.
3. If the cancellation occurs between 2 and 10 days before the scheduled date of the first confirmed service, the refund is 10% of the booking value.
4. No refund is applicable if the cancellation is made on the same day or the day before the scheduled date of the first confirmed service.