In the event that your driver is running behind schedule, what follows?

Unexpected events may lead to delays in your driver's schedule, such as an overrun of their previous trip or traffic congestion, circumstances beyond their control.

If your driver is more than 15 minutes late, we recommend reaching out to the partner assigned to your booking for an estimated arrival time. In the event you cannot establish contact or reach an agreement, please contact our helpline at 0333 339 0785 to document this against your booking.

	A standard vehicle is the most cost-effective vehicle. Your driver will be dressed smart/casual and you will have air-con guaranteed. Perfect for school runs and private hire services.
	Executive vehicles will get you to your destination with added class and comfort. Your driver will be dressed smart, your vehicle will have a leather interior and air-con guaranteed.
	A luxury vehicle is perfect for them longer journeys or business meetings in the city. The car will be cleaned every morning, with a comfortable leather interior. The driver will also be dressed in a suit, with water and WiFi offered in the vehicle.
	A Chauffeur driven vehicle is the highest class of service we offer and it is everything you would expect. From Bentley's to Long Wheel Base Mercedes, you can guarantee to arrive in comfort to your destination. The driver will offer a white glove service and attend to your every need. You will have climate control and leather seats with recline, to make your journey as comfortable as possible, as well as bottled water and WiFi.

These vehicle classes are mainly aimed at minicabs. For a further information on what each vehicle offers, MPV's, Minibuses etc. Please go to the following article What Does my Vehicle Type Offer .