Bookings
What constitutes a Priority Account, and what steps should I take to obtain one?
Priority accounts are specifically designated for our regular customers. These accounts ensure heightened attention to your bookings, potentially leading to complimentary vehicle upgrades. On days of high demand and limited vehicle availability, priority account holders receive priority access. Additionally, priority account holders benefit from a dedicated account manager. Booking via email through this designated account manager is also a privilege extended to priority accounts.
Is it possible for me to establish a credit account?
Businesses have the option to request a credit account by submitting a ticket through the support portal. The payment terms for credit accounts are set at a strict 30 days, and it is essential to have a secondary payment card on record.
No additional charges will be applied if your flight experiences a delay.
The driver will monitor the flight number and make efforts to accommodate any delays. It's important to note that the driver is not responsible if unforeseen circumstances or a significant flight delay hinders the completion of your journey or results in an extended wait at the airport.
Is it possible for me to reserve a vehicle with a child seat?
Should you require a car seat, please provide details in the notes box when making your booking and we will endeavor to meet your requirements. Some operators may charge you a small fee to provide a child or to store a child seat if you wish to use your own.
What is the process for canceling my booking?
To cancel your booking, log in to your user account by Clicking Here and selecting 'Login' in the top right hand corner of the page. If you did not create an account when you booked, you will need to create a user account using the same email address that the booking was made with. You will then be able to link the user account to the booking.
Is a driver included when I rent a minibus or coach?
Certainly, a driver is included with all our ground transport bookings. We do not provide a rental-only service.
Is it necessary to have an account with your service in order to book a taxi?
Certainly, it's not mandatory to have an account to book a taxi. Nevertheless, setting up an account offers a convenient way to oversee and manage all your bookings in a centralized location.
Is it required to provide the flight number or terminal building information?
Providing the flight number or airline name is optimal; we can handle the rest based on that information. If you're unsure of the terminal number, there's no need to worry.
What is the process for modifying my pickup/destination, altering my booking date/time, updating luggage details?
To modify or cancel your booking, refer to the confirmation email containing your designated transport operator's contact details and call 0333 339 0785. Keep in mind that changes made during weekends or peak times might incur an additional charge, contingent on vehicle availability. Providing ample notice for changes is advisable.
How can I confirm the availability of your services?
With a network comprising over 1500 operators, if we cannot provide the vehicle initially, we will seamlessly arrange the journey with one of our alternative partner companies at the same cost. This process occurs automatically. For events like race days, music festivals, or when booking larger vehicles, we advise securing your booking well in advance to ensure availability.