What is the process for modifying my pickup/destination, altering my booking date/time, updating luggage details, or revising booking notes?
To modify or cancel your booking, refer to the confirmation email containing your designated transport operator's contact details and call 0333 339 0785. Keep in mind that changes made during weekends or peak times might incur an additional charge, contingent on vehicle availability. Providing ample notice for changes is advisable.
The following modifications involve a £10 admin charge, covering communication with the transport provider for any price adjustments, and updating details via phone and email:
- Pickup Date or Time (may also incur a different journey price increase)
- Return Date or Time (may also incur a different journey price increase)
- Booking Note
- Flight Number
- Luggage Details
For the subsequent changes, a £5 admin charge applies, addressing updates to the transport provider via email:
- Booking Name
- Passenger Name
- Contact Phone Number
- Contact Email Address
If updating multiple pieces of information, the charge is applied only once. If you wish to change the pickup or destination, cancellation of the existing booking and placement of a new one is required. A refund for the initial booking will be processed, deducting the re-booking admin.