What is the waiting time allowance for the driver?

A 15-minute waiting period is provided for all regular pickups, while airport pickups include a 45-minute waiting allowance unless specified otherwise. The waiting time commences from the scheduled booking time, even if the driver arrives early. Beyond the allotted waiting time, the operator's discretion will determine any additional charges, typically around £5 per 30 minutes. If you believe you've been overcharged, please reach out to us for assistance.