My booking has not been confirmed, and I have not received the confirmation email.

Please check your spam folder for the booking confirmation email. If you are unable to locate the email, you can access your booking by either logging into your existing user account or creating a new account with the same email address used for the booking.

To create an account, you can sign up at our website at www.taxicodedirect.com

In case you have received the initial booking email but not the secondary confirmation, feel free to contact our bookings team at 0333 339 0785. They will provide you with updates on the status of your booking. For bookings scheduled far in advance, confirmation may be pending until closer to the journey time due to driver availability.